Information About Services During COVID-19
UPDATED July 2022
Appointments are available via Telehealth (video conference or phone call) or in person. You and/or your child (person attending the appointment) must have a Telehealth appointment or reschedule your appointment if:
Telehealth services have been around for several decades and research shows that this mode of psychology services can be as effective as in-person appointments. Video sessions are held on the same secure platform where you book your appointments and complete forms. All you need to do is sign in to your account, 5 minutes in advance, to complete the relevant consent form and start your session. So please feel free to book a Telehealth appointment if that is your preference. We will help you easily transition to Telehealth services!
If an in-person appointment occurs, furniture is arranged to allow for a minimum of 6 feet separation, masks may be worn (based on personal preference or government guidelines), and we will be disinfecting all commonly touched surfaces in between appointments. Please note that in-person appointments occur in a shared space with physicians that provides services to many at-risk patients so please follow protocols and limit time spent in the waiting room. When you come for your appointment, please wait until 5 minutes before your appointment time to enter the building. Do not attend with additional family members unless they are taking part in the session. If the waiting room has patients and you are not able to physically distance, please wait in the hall. We will come find you!
It is okay to ask for support or request a change to the services we provide in light of what is happening (i.e. to focus on managing anxiety due to COVID-19 instead of focusing on previous goals). We are in this together and will work to provide the support you need and find most meaningful right now.